Shipping policy
Shipping Policy
At RUBI, we are committed to providing a reliable and seamless delivery experience for our customers. Our goal is to ensure that your orders reach you safely and within the indicated timeframes. Please read our shipping policy carefully below to understand our procedures and commitments.
Order Processing
All orders are processed within 1 to 3 business days from receipt, unless otherwise stated on the product page (such as in the case of pre-orders).
Shipping Options
Delivery times and shipping fees vary depending on the selected option and destination. Estimates will be provided at checkout.
Pre-orders
If you place a pre-order, please note that delivery times are longer than for standard orders. Pre-order items may take more than one month to be delivered. This is due to the nature of pre-orders, which allow you to reserve new or limited-edition products before their official availability.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. This will allow you to follow your delivery in real time.
International Shipping
We also offer international shipping options. Delivery times and fees vary depending on the destination country and local customs regulations.
Damages During Transport
If you notice any damage upon receiving your package, please contact us immediately. Photos of the damage may be required to facilitate the claims process with the carrier.
Returns and Refunds
For more information, please refer to our return policy available on our website.
Customer Service
Our team is available to assist you with any delivery-related questions. Feel free to contact us by email or phone for any requests or additional information.
This shipping policy may be updated without prior notice. We encourage you to check our website for any updates.
Thank you for choosing RUBI. We are committed to providing you with quality service every step of the way.